We aim to provide a transparent and trustworthy shopping experience. To ensure a mutually beneficial relationship with our customers, we have established a Fulfillment Policy that we invite you to review in detail.

  1. Contract Signing: At the point of confirming the order, a contract will be signed between the parties, serving as the legal basis for the transaction and defining the rights and obligations of both parties.
  2. Payment Process: After the contract is signed, the customer will receive a payment link to complete the transaction. It is crucial that the payment is made within 3 days of receiving the link.
  3. Refund Policy: In the event that one of the agreed parties fails to meet the contractual terms, we commit to refunding the entire amount paid by the customer. The refund process will be initiated as soon as possible.
  4. Exceptions: There are specific situations in which a refund may be analyzed and approved exceptionally. These cases will be carefully handled by our customer relations department.

Cancellation: If you need to cancel an order, please send an email to Refunds will be processed within a maximum of 5 working days if all contractual terms have been fulfilled.

If you have additional questions or require clarification, please contact us using the information available in the contact section.

Thank you for your understanding and cooperation!